About Herman Miller
Herman Miller has built ergonomic furniture since 1905. Today the contract business sits on a discipline familiar to procurement teams: documented test data, predictable lead times, and people who pick up the phone before the warranty runs out.
What guides the contract business
We resist the temptation to publish a slogan that cannot be sourced. Instead we publish the two operating commitments that drive how we plan, deliver, and service every workspace program.
Mission
Our task chairs and sit-stand desks are engineered to a fifteen-year horizon so that procurement teams can specify them again at every refresh without re-running the validation work. Parts availability, warranty wording, and replacement SKUs are documented from launch through end-of-life.
Vision
We measure success by how much of a workspace program is recoverable: parts kept in service, chairs rebuilt through Aeron Renew, and material data shared with sustainability teams in formats they can paste into ESG reports.
How we work
These are the values our installation crews, contract desk, and warranty technicians answer to. They show up most clearly in unglamorous moments — a delayed loading dock, a missing fitting, a backordered cylinder.
Every performance statement we publish is tied to a third-party test report or named internal protocol you can request.
A boring on-time install beats a hero recovery. We optimise the supply chain for predictability your facilities calendar can plan against.
One project lead from quote to warranty hand-off. Procurement teams should never relay context between three sales people.
Take-back, refurbish, and Aeron Renew options are offered on every program, not bolted on at end-of-life.
Warranty crews are sourced and trained locally so the technician who fits the chair is the one who returns to repair it.
Documentation, fit guides, and material passports are shared with the facilities team for reuse on internal training.
People on the contract desk
Specialists named below have been with the Herman Miller contract business for an average of nine years. You will speak with the same person from RFP through to warranty hand-off.
Careers
If you have run multi-site workspace rollouts, repaired contract furniture, or written warranty terms that buyers can actually read, the Herman Miller contract business wants to hear from you.